Refund Policy
Effective date: August 4, 2026
This Refund Policy applies to all tickets purchased on yardyvibes.com. It is part of our Terms of Service. Events on YardyVibes are created and run by independent organizers; this policy sets the platform-wide rules that apply to every event.
1. The Short Version
- All ticket sales are final, except as described below.
- Cancelled event? You get a full automatic refund — ticket price and all fees.
- Rescheduled event? Your ticket is valid for the new date. Can't make it? Ask us for a refund.
- Refunds go back to your original payment method.
2. Cancelled Events
If an event is cancelled and not rescheduled, every order is refunded in full — the ticket price, service fees, processing fees, and taxes. You don't need to do anything: refunds are issued automatically to the original payment method, typically within 5–10 business days of the cancellation announcement, depending on your bank.
3. Rescheduled or Postponed Events
If an event is rescheduled, your ticket remains valid for the new date automatically. If you can't attend the new date, contact support@yardyvibes.com within 14 days of the new date being announced and we will issue a full refund. If an event is postponed and no new date is announced within 60 days, you may request a full refund at any time until a new date is announced.
4. All Other Situations
Except as described above, ticket sales are final and non-refundable. This includes change of mind, inability to attend, weather at outdoor events that proceed as scheduled, lineup or performer changes where the event still takes place, and late arrival or denied entry due to failure to meet the event's stated admission requirements (such as age limits or dress code).
Organizers may choose, at their sole discretion, to approve a refund request outside this policy. If you'd like to request one, email support@yardyvibes.com with your order number and reason, and we will pass the request to the organizer. Discretionary refunds are not guaranteed.
5. Fees
When an event is cancelled, all fees are refunded along with the ticket price. For discretionary refunds granted in other situations, service and processing fees may be non-refundable except where required by law.
6. How Refunds Are Paid
Refunds are always issued to the original payment method used at checkout. We cannot redirect refunds to a different card or account. Once issued, most banks post refunds within 5–10 business days. Refunded tickets are voided immediately and their QR codes will not scan at the door.
7. Chargebacks
If you believe a charge is wrong, please contact us first at support@yardyvibes.com — nearly every issue is resolved faster with us than through a card dispute. Chargebacks filed for tickets that were validly delivered and honored, or while a refund is already in process, may result in account suspension, and we reserve the right to contest them.
8. Questions
Contact support@yardyvibes.com with your order number and we'll help. Yardy Vibes, Inc.